Terms of Service

1. Acceptance of Terms

By creating an account or using the Service, you agree to be bound by these Terms, our Privacy Policy, and any additional terms applicable to specific features. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. If you do not agree to these Terms, do not use the Service.

2. Account Registration

To use the Service, you must create an account. You agree to:

• Provide accurate, current, and complete registration information.
• Complete email verification to activate your account. Accounts with unverified emails will have limited access.
• Maintain the security and confidentiality of your login credentials. You are responsible for all activities under your account.
• Notify us immediately of any unauthorized use of your account.

Each account is associated with one workspace. You may invite team members to collaborate within your workspace based on your plan limits. You must be at least 18 years of age to create an account.

3. Service Description

Depify provides an API intelligence platform consisting of four core modules:

• API Monitor: Automated uptime and performance monitoring for HTTP/HTTPS endpoints with configurable check intervals, multi-region checks, and alerting.
• Webhook Debugger: Real-time capture, inspection, and replay of incoming and outgoing webhook payloads for debugging integrations.
• Feature Flags: Boolean and multivariate feature flags with targeting rules, percentage rollouts, and SDK support for server-side and client-side applications.
• API Intelligence: AI-powered analysis of third-party API responses to detect schema drifts, breaking changes, anomalies, and behavioral shifts.

We continuously improve the Service and may add, modify, or discontinue features with reasonable notice.

4. Subscription and Billing

• Free tier: We offer a free plan with limited endpoints, check intervals, and data retention. The free plan is subject to fair use and may be modified at our discretion.
• Paid plans: Pro and Enterprise plans are available on a monthly or annual billing cycle. Annual plans receive a discount as displayed on our pricing page.
• Auto-renewal: Paid subscriptions automatically renew at the end of each billing period unless cancelled. You will be charged using the payment method on file.
• Price changes: We will notify you at least 30 days before any price increase. The new price will apply at your next billing cycle after the notice period.
• Cancellation: You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. No prorated refunds are issued for partial periods.
• Refunds: We offer a full refund within 14 days of your first paid subscription if you are not satisfied. After 14 days, no refunds are available.
• Payment processing: Payments are processed securely through Stripe and/or Razorpay. We do not store your full credit card details on our servers.

5. Acceptable Use

You agree to use the Service responsibly and in compliance with all applicable laws. You must not:

• Abuse monitoring endpoints: Do not use Depify to perform denial-of-service attacks, stress tests, or send excessive requests to third-party endpoints that you do not own or have permission to monitor.
• Exceed rate limits: Respect the rate limits associated with your plan. Automated circumvention of rate limits will result in account suspension.
• Monitor illegal content: Do not configure monitoring for endpoints that serve illegal content, or use the Service to facilitate any illegal activity.
• Reverse engineer: Do not reverse engineer, decompile, or disassemble any part of the Service.
• Resell access: Do not resell, sublicense, or provide commercial access to the Service without our written consent.
• Interfere with the Service: Do not attempt to gain unauthorized access to our systems, disrupt the Service, or introduce malware.

6. API Usage Limits

Each plan includes specific usage limits. Current limits include but are not limited to:

• Number of monitored endpoints: Varies by plan (Free: 5, Pro: 50, Enterprise: unlimited).
• Check frequency: Minimum interval varies by plan (Free: 5 minutes, Pro: 1 minute, Enterprise: 30 seconds).
• Feature flags: Maximum number of flags varies by plan.
• Webhook capture volume: Monthly request limits vary by plan.
• API requests to Depify API: Rate-limited per plan tier.

If you exceed your plan limits, we will notify you and may temporarily restrict excess usage until you upgrade or reduce usage. We will not delete your data due to limit overages without prior notice.

7. Data Ownership

Your data belongs to you. You retain all ownership rights to your data, including API monitoring configurations, collected response data, feature flag rules, and webhook payloads.

By using the Service, you grant us a limited license to process, store, and display your data solely for the purpose of providing and improving the Service. We will not access your data for any other purpose without your consent, except as required by law.

You can export your data at any time in standard formats (JSON, CSV) from your dashboard. Upon account deletion, all your data will be permanently removed within 30 days.

8. Uptime SLA

We are committed to providing a reliable Service:

• Pro plan: We guarantee 99.9% monthly uptime for monitoring checks and the dashboard.
• Enterprise plan: We guarantee 99.9% monthly uptime with priority incident response and a dedicated status page.
• Free plan: No uptime SLA is provided, though we aim for high availability.

Service Credits: If we fail to meet the SLA in a given month, Pro and Enterprise customers are eligible for service credits:

• 99.0% - 99.9% uptime: 10% credit of monthly fee
• 95.0% - 99.0% uptime: 25% credit of monthly fee
• Below 95.0% uptime: 50% credit of monthly fee

Scheduled maintenance windows (announced at least 48 hours in advance) are excluded from SLA calculations. To claim credits, contact us within 30 days of the incident.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

• The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Service.
• Our total aggregate liability for any claims arising from or related to the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.
• We are not responsible for the accuracy, availability, or performance of third-party APIs that you monitor through the Service.

10. Termination

• By you: You may cancel your account at any time from your account settings. Cancellation takes effect at the end of your current billing period. Your data will be retained for 30 days after cancellation to allow recovery, then permanently deleted.
• By us: We may suspend or terminate your account if you violate these Terms, engage in abusive behavior, fail to pay applicable fees, or if we are required to do so by law. We will provide reasonable notice before suspension except in cases of imminent harm or legal obligation.
• Effect of termination: Upon termination, your right to use the Service ceases immediately. You may request an export of your data within 30 days of termination.

11. Changes to Terms

We may modify these Terms from time to time. When we make material changes:

• We will provide at least 30 days' notice before changes take effect.
• Notice will be sent via email to the address associated with your account and displayed as a banner in the Service dashboard.
• Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.
• If you do not agree to the revised Terms, you must stop using the Service and cancel your account before the changes take effect.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Bangalore, Karnataka, India.

13. Dispute Resolution

Before initiating any legal proceedings, you agree to attempt to resolve disputes informally:

• Step 1: Contact us at contact@depify.io with a description of the dispute. We will attempt to resolve it within 30 days.
• Step 2: If informal resolution fails, either party may initiate mediation administered by a mutually agreed mediator in Bangalore, India.
• Step 3: If mediation fails, disputes shall be resolved through binding arbitration in Bangalore, India, conducted in English, in accordance with the Arbitration and Conciliation Act, 1996 of India.

Nothing in this section prevents either party from seeking injunctive relief in a court of competent jurisdiction to prevent irreparable harm.